Expired items: For all orders, Bshoprus guarantees at least 3+ months of shelf-life prior to expiration. Due to the large volume of traffic in & out of our warehouse, the expiration dates & availability of Bshoprus inventory may not always accurately reflect our physical stock, particularly in cases of items with relatively short shelf-lives. If the items ordered have less than three months before expiration, a customer service representative will notify you by e-mail for a confirmation response before either shipping the item(s) as is, cancelling the specific item(s), or putting the order on hold until fresh inventory arrives (in which case we will let you know when the fresh stock is expected to arrive) Internal mistakes: if the order issue was a mistake on our packaging team’s behalf (provided proof of wrong item, expiry date, or any other preventable problems), we will send a return label free of charge.